The performance of teams should be assessed in terms of their output and results and the quality of team processes that have contributed to those results.
Output criteria include the achievement of team goals, customer satisfaction and the quantity and quality of work. Process measures comprise participation, collaboration and collective effort, conflict resolution, joint decision making, planning and goal setting, interpersonal relations, interdependence, and adaptability and flexibility.
How should team performance reviews be conducted?
Good support to your team-building efforts will be provided if you conduct regular team performance review meetings to assess feedback and control information on their joint achievements against objectives and to discuss any issues concerning teamwork. The agenda for such meetings could be as follows:
- General feedback review of the progress of the team as a whole, problems encountered by the team that have caused difficulties or hampered progress, and helps and hindrances to the operation of the team.
- Work reviews of how well the team has functioned.
- Group problem solving including an analysis of reasons for any shortfalls or other problems, and agreement of what needs to be done to solve them and prevent their re-occurrence.
- Update objectives – review of new requirements, opportunities or threats and the amendment of objectives as required.
Use can be made of the following 10-point checklist.
TEAM PERFORMANCE CHECKLIST
- How effective are we at achieving team goals?
- How well do we work together?
- Does everyone contribute?
- How effectively is the team led?
- How good are we at analysing problems and making decisions?
- How good are we at initiating action?
- Do we concentrate sufficiently on the priority issues?
- Do we waste time on irrelevancies?
- To what extent can team members speak their minds without being squashed by others?
- If there is any conflict, is it openly expressed and is it about issues rather than personalities?
What needs to be done to achieve good teamwork?
TEN THINGS TO DO WHEN BUILDING YOUR TEAM
- Establish urgency and direction.
- Select members based on skills and skill potential, who are good at working with others but still capable of taking their own line when necessary.
- Pay particular attention to first meetings and actions.
- Agree with team members immediate performance-orientated tasks and goals, including overlapping or interlocking objectives for people who work together. These will take the form of targets to be achieved or tasks to be accomplished by joint action.
- Assess people’s performance not only on the results they achieve but also on the degree to which they are good team members. Recognize people who have been good team workers.
- Recognize good team performance by praise and rewards for the team as a whole.
- Build team spirit with out-of-work activities.
- Hold team meetings to review performance, focusing on team process as well as outputs.
- Provide learning and development opportunities so that team members can become multi-skilled or at least improve the level of their existing skills.
- Make use of any learning activities provided by the organization that focus on teamwork.