About People Skills

Your people are the most important part of your business but managing them well can be difficult and challenging in many ways. As a small business you may not have the time or resources to focus on HR issues or be able to access expert support from a qualified HR professional.

The People Skills service pilot

The People Skills service was a pilot programme aiming to offer small businesses with this expert support.

The participants had access to a range of free online tools as well as 1-2-1 advisory services, learning from a team of experienced HR professionals who’d worked with other small businesses. From making sure that they had the right policies and practices in place to finding, recruiting and developing the best staff, the People Skills service was a source of help towards improving management skills and practices in the businesses that took part to get the most from their people to make a difference to their business success.

The pilot ran from July 2015 to October 2016 and was evaluated by a team at Manchester Metropolitan University through surveys and interviews with project stakeholders. A copy of the evaluation report of the project can be downloaded here

How did the programme work?

This was a research project available to businesses who employ up to 50 people in Hackney, Stoke-on-Trent and Glasgow. The programme was supported by London Borough of Hackney, Staffordshire Chambers of Commerce and Glasgow City Council in their respective areas with the aim of helping small businesses grow by focusing on their most important asset, their people.

The People Skills initiative was available to small business for up to 12 months and was free of charge. It included:

  • 1-2-1 guidance from senior HR professionals
  • a telephone helpline to discuss employment issues
  • online information and practical templates to save time when developing new employment processes
  • local events delivered on related people management topics.

Outcomes of the project

The project demonstrated that there is demand for HR support amongst SMEs and so CIPD and JP Morgan have developed the People Skills Hub to act as one source of people management support for small businesses.

Developing the People Skills Hub

This website is an evolving product; we are always looking for ways to add to and improve the information and resources available so watch out for new things being added.

About JP Morgan

Our mission is to enable more people to contribute to and share in the rewards of a growing economy. We believe that reducing inequality and creating widely shared prosperity requires collaboration of business, government, non-profit, and other civic organizations, particularly in the cities and metropolitan regions that power economic growth. We take a comprehensive approach to increasing economic opportunity, using our firm’s global scale, talent, and resources to make investments and create partnerships in four priority areas: workforce readiness, small business expansion, financial capability, and community development.

About CIPD

The CIPD is the professional body for HR and people development. The not-for-profit organisation champions better work and working lives and has been setting the benchmark for excellence in people and organisation development for more than 100 years. It has more than 150,000 members across the world, provides thought leadership through independent research on the world of work, and offers professional training and accreditation for those working in HR and learning and development.


A range of HR and L&D practitioners, consultants and lawyers have come together to produce the information and guidance available in the People Skills Hub

Find out more about them